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Device Doesn't Turn On If your SanDisk Sansa Clip Zip MP3 player battery became completely drained while the device was frozen or locked up, the device likely won't power on when you connect it to a computer and you'll need to put the device in mass storage class (MSC) mode while connecting it to the computer for the computer to recognize it. Try connecting to the back USB ports which may supply better power.System problems can often be resolved by putting the device mass storage class (MSC) mode, uninstalling and reinstalling the device's drivers, and forcing the device to shut down and then rebooting it if you're experiencing system problems on a regular basis, ensure that the MP3 player's firmware is updated. If you have replaced the Sansa Player and you still have problems getting it to recognize in the computer, then you may need to try some additional troubleshooting. Additional troubleshooting is unlikely to correct the problem. NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. On the top menu, click Action then select Scan for hardware changes. Right-click the entry with the error mark, select Uninstall.Ģ. If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.ġ. The SanDisk player will show up on Device Manager's right pane as: NOTE: Sansa Clip Sport uses MSC mode only. Contact SanDisk technical support to check warranty status.Īccessing the Computer Management ConsoleĢ. NOTE: If you experience either of the 2 issues above the issue is likely hardware related. If you receive the error " USB Device Not Recognized" on the computer, the player is most likely failed. If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just NOT working.
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Ensure you are connecting directly to the computer USB port and not to a USB hub. If the player does NOT turn on try other USB ports or on another computer if one is readily available.
![sansa clip manager sansa clip manager](https://cdn.cnetcontent.com/8c/a3/8ca32a78-0157-4f19-86f3-8236b3f912b1.jpg)
The screen on your player should turn on, show ' Connected' and indicate the battery charging or full.
Sansa clip manager Pc#
STEP 1 - Connect the SanDisk MP3 player to the PC If the SanDisk MP3 player still connects and charges but never shows connected on the screen even after trying different PC and cables contact SanDisk support to check warranty status. Please try using a different cable and connecting to a different PC. This could be due either to the Cable, PC, or a defective device.
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When connecting the SanDisk MP3 player to the computer if the screen comes on but does not show "Connected" on the screen the port is providing power however the data connection is not working. You may need to check with your IT administrator to see if this is causing the problem. NOTE: If you are trying to connect to a Computer at work that is part of a network, there may be user right restrictions that are set to disable access to new hardware or stop any program installations.
Sansa clip manager install#
SOLUTION 1 - For brand new player or first time connecting to this computer.įor Windows XP users: verify the following operating system requirements are met.ĭownload and install the latest Windows Media Player if it's not installed.įor Mac users, see SanDisk player not recognized by a Mac OSįor Windows 7 & 8 users: Proceed to Solution 2 To resolve this issue, try the following solutions: This may be caused by one of the following:ġ.